Maple - Apple Premium Reseller

Well, I had a wonderful experience at the Maple showroom in Fiza By Nexus mall. The employees were very friendly as well as professional. I was well guided by Mr Santosh, one of the employees at the franchise. He gave me a detailed review of what I wanted to purchase and even more. Although the servers had minor issues, he took his time to get it fixed and helped me a lot. So, 5 star ratings from my end to the hospitality, the guidance which was provided to me by the Team and one extra star to Mr Santosh. I will definitely visit the Store again!

Had been to this store for getting my first Apple device. Despite being a CTO, they managed to procure it in under a week while everybody else was quoting 5-6 weeks. The sales executive Mr. Santhosh was excellent as well. No upselling, no unnecessary accessories were forced on me either. That's the kind of shopping experience I prefer. Was in and out of the store in under 10 minutes. Recommend 10/10.

One-star review 27/09/2023 on 1pm I was excited to try out all of the new features on the newly launched IPhone 15 Pro. I know that I'm not supposed to change the wallpaper, but I just wanted to see what it looked like with a different image. I was browsing the wallpaper options when a lady staff member came up to me and started shouting at me. She told me that I was not supposed to change the wallpaper, and that I needed to change it back immediately. I tried to apologize and explain that I just wanted to try it out, but she refused to listen. She continued to shout at me, and she even started giving me dirty looks. I am very disappointed with the way that I was treated by this Lady staff member. I would not recommend this store to anyone. thoughts: 1)It is understandable that Apple has rules about changing the wallpaper on its devices. However, there is no need for staff members to be rude or disrespectful to customers. 2)The lady staff member in this situation should have simply explained to the customer that they were not supposed to change the wallpaper, and then offered to help them change it back. 3)There is no excuse for the lady staff member's rude and disrespectful behavior. Apple should train its staff members on how to interact with customers in a professional and courteous manner.

I had come to maple store forum fiza to buy an iPhone 13 and ended up buying an iPhone 15. Mr Sharath was extremely patient and kind , he cleared all my doubts very patiently and gave me great discounts as well. He was helpful even after the purchase with any doubts that I had. So far I have no regrets with regards to my purchase. Happy customer!